Privacy Policy

At SATHYA, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, make a donation, contact us, volunteer with us, participate in our programmes, or otherwise interact with SATHYA through our website and authorised channels.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About SATHYA

SATHYA is committed to creating meaningful and sustainable social impact through its programmes and initiatives for individuals, children, youth, families, and communities.

For the purposes of this Privacy Policy, "SATHYA," "we," "us," or "our" refers to SATHYA and its authorised representatives.

2. Information We Collect

Depending on how you interact with SATHYA, we may collect certain personal information, including:

Information You Provide

You may voluntarily provide information when you:

• Make a donation.
• Submit a contact or enquiry form.
• Register as a volunteer.
• Participate in an event, programme, campaign, or initiative.
• Subscribe to newsletters or updates.
• Apply for or participate in a SATHYA programme.
• Communicate with us by email, telephone, social media, or other authorised channels.
• Provide feedback, suggestions, or other information.

This information may include:

• Full name.
• Email address.
• Mobile or telephone number.
• Postal or communication address.
• Organisation or professional information, where relevant.
• Donation amount and transaction reference.
• Volunteer or programme-related information.
• Messages, enquiries, feedback, or other information you choose to provide.

We only seek information that is reasonably necessary for the relevant purpose.

3. Donation and Payment Information

When you make a donation through our website, certain information may be collected to process and acknowledge your contribution.

Payments may be processed through authorised third-party payment gateways or financial service providers. SATHYA generally does not directly collect or store sensitive payment credentials such as your complete debit or credit card number, CVV, PIN, OTP, or internet-banking password.

Payment information may be processed directly by the applicable payment gateway or financial institution in accordance with its own privacy and security policies.

SATHYA may retain transaction-related information such as:

• Donor name.
• Donation amount.
• Date of transaction.
• Transaction or reference number.
• Payment status.
• Contact details associated with the donation.

Such information may be retained for accounting, reporting, legal, tax, audit, compliance, and record-keeping purposes.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard web technologies.

This may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website or page.
• General website usage information.
• Other technical information necessary for website operation, security, and performance.

This information is generally used in an aggregated or technical manner and is not intended to identify you personally unless required for security, legal, or operational purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and enhance the overall user experience.

Cookies may help us:

• Keep the website functioning properly.
• Understand how visitors use our website.
• Improve website performance.
• Remember certain preferences.
• Measure the effectiveness of campaigns and communications.
• Maintain website security.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some parts of the website.

Where required, SATHYA will obtain appropriate consent for cookies or similar technologies.

6. How We Use Your Information

SATHYA may use personal information for legitimate organisational and operational purposes, including:

• Processing and acknowledging donations.
• Issuing donation receipts or certificates, where applicable.
• Responding to enquiries and requests.
• Communicating with donors, volunteers, supporters, and programme participants.
• Managing volunteer registrations.
• Administering programmes, events, campaigns, and activities.
• Providing information about SATHYA's work and initiatives.
• Sending newsletters or updates where you have requested or permitted such communications.
• Maintaining organisational and financial records.
• Improving our website, programmes, services, and communications.
• Preventing fraud, misuse, unauthorised activity, or security incidents.
• Complying with applicable legal, regulatory, tax, accounting, and reporting requirements.
• Protecting the rights, safety, property, and interests of SATHYA and others.

7. Communications and Marketing

If you choose to subscribe to SATHYA's newsletters, updates, campaign communications, or other communications, we may use your contact information to send relevant information about our activities, programmes, events, campaigns, and impact.

You may unsubscribe from non-essential communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Even if you opt out of promotional communications, we may continue to send essential communications relating to transactions, donations, requests, programme participation, or other services where necessary.

8. Sharing of Personal Information

SATHYA does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with trusted third parties where reasonably necessary to operate our organisation or provide requested services. These may include:

• Payment gateways and payment service providers.
• Website hosting and technology service providers.
• Email, communication, and notification service providers.
• Event or programme management providers.
• Professional advisers, auditors, accountants, or legal advisers.
• Government authorities or regulatory bodies where legally required.
• Service providers assisting us with website security, analytics, maintenance, or administration.

Third-party service providers may process information only as necessary to provide their services to SATHYA and may be subject to their own contractual, privacy, and security obligations.

9. Legal and Regulatory Disclosures

SATHYA may disclose personal information where we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, court order, or legal process.
• Respond to a lawful request from a government or regulatory authority.
• Detect, prevent, or investigate fraud or other unlawful activity.
• Protect the rights, safety, property, or security of SATHYA, our users, beneficiaries, supporters, or others.
• Enforce our policies, agreements, or terms and conditions.

10. Information Relating to Children and Young People

SATHYA may conduct programmes and initiatives involving children and young people.

Where personal information relating to children or young people is collected in connection with a programme or activity, SATHYA will take reasonable steps to ensure that such information is collected, used, stored, and disclosed appropriately and in accordance with applicable laws, safeguarding requirements, and organisational procedures.

Where required, information may be collected through or with the knowledge and consent of a parent, guardian, authorised representative, school, institution, or other appropriate authority.

SATHYA takes the privacy and safety of children and young people seriously and does not knowingly use their personal information for unrelated purposes.

11. Beneficiary and Programme Information

As part of our charitable programmes, SATHYA may collect information about programme participants or beneficiaries where such information is reasonably necessary to plan, deliver, monitor, evaluate, or report on our programmes.

Such information may include demographic, contact, programme participation, or impact-related information.

Where sensitive or particularly private information is required, SATHYA will seek to handle it with appropriate care and use it only for legitimate programme, safeguarding, reporting, legal, or organisational purposes.

12. Photographs, Videos, and Stories

SATHYA may document its programmes and activities through photographs, videos, testimonials, interviews, or stories to communicate its work and impact.

Where appropriate and required, SATHYA will seek relevant permission or consent before using identifiable photographs, videos, testimonials, or personal stories for public communications, publications, fundraising campaigns, social media, reports, or the website.

You may contact us if you have concerns regarding the use of your image, story, or personal information.

13. Data Security

SATHYA takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include access controls, secure hosting, restricted access to information, appropriate authentication practices, and the use of security measures provided by our technology and payment service providers.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

14. Data Retention

SATHYA retains personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet applicable legal, regulatory, accounting, tax, audit, reporting, safeguarding, or organisational requirements.

The period of retention may vary depending on the nature of the information and the purpose for which it is used.

When personal information is no longer required, SATHYA may securely delete, destroy, anonymise, or otherwise dispose of it in accordance with applicable requirements.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, partner organisations, or other external services.

SATHYA is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

16. Your Choices and Rights

Depending on applicable law, you may have certain rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of certain communications.
• Raise concerns regarding the use or handling of your personal information.

Requests may be subject to verification and applicable legal or regulatory requirements.

To exercise any applicable rights or raise a privacy concern, please contact SATHYA using the contact details provided below.

17. Accuracy of Information

We rely on the information provided by individuals to maintain accurate records.

If your personal information changes or you believe that information held by SATHYA is inaccurate or incomplete, please contact us so that we can review and, where appropriate, update the information.

18. Changes to This Privacy Policy

SATHYA may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, programmes, legal requirements, or other operational needs.

Any changes will be published on this page along with the updated effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

SATHYA
Email: sathyatrust2021@gmail.com
Phone: +91 91602 07337
Address: H.No. 15-7-100, Rotary Nagar, Khanapuram, Khammam – 507002, Telangana, India

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.

20. Consent

By using the SATHYA website and voluntarily providing personal information through our website or authorised communication channels, you acknowledge that you have read this Privacy Policy.

Where applicable, SATHYA will seek specific consent before collecting or using personal information for purposes that require consent under applicable law.